SHIPPING
NapkinThingys are individually manufactured by hand and require a reasonable amount of time to complete. Shipping date will depend on the specifications of the order.
We use UPS Ground as our primary shipper. All shipping costs are the responsibility of the customer and will be added to the invoice.
TERMS / RETURNS, and CANCELLATIONS
- All NapkinThingy orders must be secured by credit card. We accept Visa, Master Card, and American Express.
- Minimum initial commercial order is 50 pieces
- Initial orders and all customized orders are pre-paid only.
- After initial order, credit accounts with net 15 terms can be established by credit application and approval. All references will be checked.
- All returns must have pre-approval to be accepted.
- Customized items will not be accepted for return.
- Orders can be cancelled without charge within 48 hours of placement of order. After 48 hours a restocking fee of 15% to 100% will be charged.
- Sales tax will be applied as required by law.
- Custom orders may require special handling. Making of dies, stamps or other items to produce the desired look will extend the production time.
- Plan enough time for processing your order.
We make a good faith effort to fulfill all orders in a timely fashion. |
